Volume 3, Issue 6
September 2005
Policy
Process
Process
Process

P A R A L L A X
___________

an apparent change in the direction of an object caused by a change in observational positioning that creates a new line of sight.
From the Greek: to change
Para: to see.
The Interview: Talking with Terry Vavra
and Tim Keiningham, co-authors of
Loyalty Myths

By Ann Grackin
One of the biggest challenges firms have is creating and sustaining customer loyalty. And for supply chain leaders or brand companies, working through their channel partners to achieve these goals can often fail.
Read the Article


Sprouting Online Democracy
By Lii Haibo
The advance of internet technology is precipitating the democratic progress of China, and even helps create further social changes.
Read the Article


Hurricane Katrina: What can I do?
By the Aidmatrix Foundation
Whether you are an individual or a corporation, you can make a difference. Aidmatrix offers us a creative way to take part in the relief effort.
Read the Article




We wanted to get this issue out quickly in support of the needs of the Hurricane Katrina victims.

Clearly, Katrina was not just a force of nature.  Beyond that, this disaster exposed the weaknesses in how things get managed (or mismanaged) across organizations—the lack of 3Pe management of policies, processes, and performance, and lack of coordination between agencies and organizations.  Looking forward, managing the global network of organizations will always present tremendous challenges. Yet there are positive lessons to be learned from our movers and shakers who are managing above the tectonic shifts. 

As we did last month, I wanted to expose you to a few more of our guest speakers at Parallax Views 2005.

  • Lii Haibo – China will soon be our biggest trading partner, yet we understand so little about them. So, come and meet Lii Haibo, Editor in Chief of Beijing Review. 
  • Terry Vavra – Customer loyalty theories have been a pet management literature subject, and a source of many popular misconceptions.   Meet Terry Vavra, co-author of Loyalty Myths, and listen as he exposes many of the myths.

What are the forces that are shaping our globe?  Our agenda in Banff will take you from the macro global perspective all the way through to creating outcomes-based business strategies, creating real value for your customers.  And of course we’ll talk about the technologies that are powering the future.

If you want to interface with these key thinkers, luminaries, and executive-level practitioners & peers, then please join us in Banff on October 6th and 7th!