Spending time with
very diverse sets of businesses—from
Combatant Commanders in the Military to Running Shoe/Sport Apparel
catalogue businesses—the key focus area for the CEO is Performance
Management across the business. And for supply chain executives,
it is learning to align the performance elements in the supply
chain to enable improved competitive position in your key markets.
Performance Management is theme for this month.
First, creating a highly differentiated
business strategy through creating customer experience is the
discussion in The
Interview with Joe Pine. Many of you have read some
of Joe’s books, Mass
Customization, Markets of One, etc. Joe is the maestro for
firms who focus on the customer and grow markets share through
highly differentiated services, products and processes.
From creating the customer experience,
we then have been managing the customer service. We have
two key articles in this issue. We
are pleased to have a submission from Dr. Morris Cohen, (another
maestro—of the Service Chain): Service
Supply Chain Strategies Increase Corporate Profitability.
I think that the service chain is just beginning to get much deserved
attention. In fact, managing
the information in this chain will change the
way firms make money,
with performance driven directives, contracts and services for
customers. To further discuss these topics, we have a webinar on
June 22 with Dr. Morris Cohen and a guest speaker from Cisco Systems,
Jim Riley who will discuss accomplishments at Cisco.
View, to enhance the topic of being Performance Driven, there
is a Supply
Chain Performance Management event in July we are
participating with in partnership with ASMI.
This event is all about Supply Chain Performance, with highly
on various performance metric techniques and will include topics
on increasing shareholder value, customer service, decreasing
supply chain costs, from some of the leading firms in manufacturing,
Back to Parallax View, we are pleased to have an article
from our European partners eKNOWtion,
who are real experts on the SCM Performance, writing about the Balanced
Scorecard in Supply Chain.
We are also co-hosting another RFID
primer workshop on
June 29th. This will provide a foundation for RFID technology
and application vendors.
Jimi Hendrix once said, “Knowledge speaks,
but wisdom listens”. Meeting others and attending events
becomes an important channel to gain knowledge and wisdom.
ChainLink is announcing our first event, planned for September
13th and 14th in Charleston, South Carolina. You
will hear about
supply chain as you have never heard it before. Save the date!
Spend every moment of this life giving something
to it, rather than waiting waiting waiting.