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Individual Research Found

We have located 9 items based on the search criteria you entered. (including archived research)

Item
Channel Management - Architected for Success:
Part Three
Article
Product design, marketing, supply chain, fulfillment and aftermarket service can all be part of the Channel Management relationship. Companies spend time in process management, but with the channels, ... (more information)
by By Ann Grackin

Customer's Value may not be in Synch with Provider's Value Article
Embedded knowledge exists in the chain to understand and unlock customer value. Integrating the chain is crucial to aligning the goals of customers and provider.... (more information)
by Ann Grackin


This research requires registration.
From the Editor Editorial
Ann's editorial for the October 2004 issue...... (more information)
by Ann Grackin


This research requires registration.
Service Supply Chain Strategies to Increase Corporate Profitability Article
The last decade has witnessed a substantial shift in emphasis on the part of many OEM manufacturers from a focus on the products they produce to a concentration on their customers and the value that t... (more information)
by Morris Cohen


This research requires registration.
Service Supply Chains Article
On October 23, we participated in the Wharton/Stanford Service Supply Chain in Philadelphia. This annual event attracts some of the most senior professionals who care about the Customer Service Chain.... (more information)
by Ann Grackin


This research requires registration.
Smart Grid's Implications for the Service Supply Chain Article
Smart Grid can help utilities gain a leaner and more effective service supply chain. These advantages are applicable in other 'smart sectors' as well. ... (more information)
by Bill McBeath

The Service Supply Chain - Unlocking Customer Value Whitepaper
Service Planning and Execution Best Practices in High-Tech Supply Chains.... (more information)
by Ann Grackin & Todd Applebaum


This research requires registration.
The Support Economy Interview
Many corporations have failed the customer; they focus on transactions, rather than customers. I recently talked to Shoshana Zuboff and James Maxmin, co-authors of The Support Economy, Why Corporation... (more information)
by Shoshana Zuboff, James Maxmin


This research requires registration.
Transform the Total Chain Article
When we think about services, the arcane image of a repairman with a wrench comes to the mind, of those caught in the Pleistocene period (era when man first used tools, 2 million to 10,000 years ago).... (more information)
by Ann Grackin


This research requires registration.

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